Help & Guidance
Frequently Asked Questions
Everything you need to know about our anti-tarnish vacuum plating, order dispatch, and personalized support.
What makes JewelHer jewellery genuinely anti-tarnish?
Our pieces are built on hypoallergenic surgical-grade 316L stainless steel and titanium, treated with physical vapor deposition (PVD) gold bonding. Unlike conventional flash-plated brass, PVD creates an ultra-durable vacuum bond that resists oxidation, humidity, sweat, and daily wear.
How should I care for my anti-tarnish jewellery?
While our jewellery withstands occasional showers and handwashing, keeping pieces away from harsh chemicals, bleach, and direct concentrated perfumes preserves the mirror-like luster for years. A gentle wipe with a soft microfibre cloth is all you need.
Is your jewellery safe for sensitive skin?
Yes, 100%. Every JewelHer piece is nickel-free, lead-free, and hypoallergenic, making them safe even for the most reactive and sensitive skin.
How do orders and delivery work?
Each piece is hand-checked and thoughtfully packaged by Vimala before dispatch within 24–48 hours. Express delivery across India takes 3 to 6 business days with live tracking.
How do I enquire or place an order via WhatsApp?
Click any "WhatsApp to Order" or "Chat on WhatsApp" button on the website. A pre-filled message with your selected jewellery piece opens directly with Vimala for a personal, transparent experience.
Still have a question?
Vimala is happy to help with sizing, styling, or order enquiries directly.
Ask Vimala on WhatsApp